General conditions of sale
General terms and conditions of sale
Scope of application
These general terms and conditions of sale apply to all orders and purchases made via the website www.lanado.be .
Generalities
This website belongs to Lanado. These terms and conditions of sale supersede any other terms and conditions of the customer. Lanado reserves the right to modify these terms and conditions unilaterally. Data protection is governed by our privacy policy, available at www.lanado.be .
Right of withdrawal
At Lanado, you have 60 days from the date of delivery to return your products. Items must be unused, unwashed, in perfect condition, and in their original packaging. You can then request an exchange, a credit note, or a refund (excluding delivery charges).
Return shipping costs are the responsibility of the customer, unless otherwise stated. Refunds will be issued within a maximum of 30 days after receipt and verification of the returned products.
The right of withdrawal is reserved for private individuals. For businesses, washed, used or unpacked products cannot be returned or exchanged.
Returns and the right of withdrawal apply only to orders placed online on the official website, in accordance with current legislation on distance selling.
Lanado's sales, warranty and return conditions are specific to the brand and completely independent of those of our resellers, distributors or business partners.
Any request relating to a purchase made from a reseller must be addressed directly to the reseller, according to their own terms and conditions.
Return address:
LANADO, Rue Croix Marquet 20, 4950 SOURBRODT - Belgium.
Loss or damage during transport
The buyer is responsible for the goods after delivery. In case of damage, the return must be made immediately for a refund or exchange.
Delivery
Risk is transferred to the customer upon delivery. Ownership of the goods is transferred only after full payment.
Delivery times
Subject to availability, items are delivered within a maximum of 2 weeks after receipt of payment. Lanado is not responsible for any delivery delays or address errors.
Price
Prices include VAT but exclude shipping costs, which can be found at www.lanado.be .
Payment
Payments must be made before delivery. Any late payment will incur legal interest and additional charges.
Responsibility
Lanado is not responsible for stock shortages, strikes, or delivery delays. Lanado's liability is limited to the order amount.
Complaints
Complaints must be submitted by registered mail within 7 days of delivery. If the complaint is valid, Lanado will repair or replace the item.
Force majeure
In the event of force majeure (fire, technical failure, etc.), Lanado is released from its obligations without compensation until the cause disappears.
Applicable law and competent court
These terms and conditions are governed by Belgian law. Any dispute will be submitted to the courts of Lanado's registered office.
Disclaimer
Lanado reserves the right to modify this disclaimer unilaterally. The information provided on this website is for informational purposes only. Lanado accepts no liability for damages related to accessing this data or third-party websites accessible via links.
Intellectual property
All content, logos and data on this site are protected by copyright. Any unauthorized reproduction is prohibited.
Data protection
Lanado respects the privacy of its users in accordance with Belgian data protection law. The personal information collected is used solely to improve the website and inform customers.