General conditions of sale

General conditions of sale

Scope of application

These general terms and conditions of sale apply to all orders and purchases made via the website www.lanado.be .

General

The website belongs to Lanado. These general terms and conditions of sale prevail over any other conditions of the customer. Lanado reserves the right to modify these conditions unilaterally. Data protection is governed by our privacy policy available on www.lanado.be .

Right of withdrawal

The consumer has 14 days from delivery to withdraw without penalty. Items must be returned within 5 days of notification, in perfect condition, unused and in their original packaging. Return costs are the responsibility of the customer. Lanado will refund the price of the items, but not the delivery costs, within 30 days.

Return address:

LANADO, Rue Croix Marquet 20, 4950 SOURBRODT - Belgium.

Loss or damage during transport

The buyer is responsible for the goods after delivery. In case of damage, return must be made immediately for a refund or exchange.

Delivery

Risks are transferred to the customer upon delivery. Ownership of the goods is only transferred after full payment.

Delivery times

Subject to availability, items are delivered within a maximum of 2 weeks after receipt of payment. Lanado is not responsible for any delays in delivery or address errors.

Price

Prices include VAT but exclude shipping costs, available on www.lanado.be .

Payment

Payments must be made before delivery. Any delay in payment will result in statutory interest and additional charges.

Responsibility

Lanado is not responsible for stock interruptions, strikes or delivery delays. Lanado's liability is limited to the amount of the order.

Complaints

Complaints must be submitted by registered mail within 7 days of delivery. If valid, Lanado will repair or replace the item.

Force majeure

In the event of force majeure (fire, technical breakdown, etc.), Lanado is released from its obligations without compensation until the cause disappears.

Applicable law and competent court

These conditions are governed by Belgian law. Any dispute will be submitted to the courts of Lanado's registered office.

Disclaimer

Lanado reserves the right to modify the disclaimer unilaterally. The information provided on the site is for information purposes only. Lanado declines all responsibility for damages related to the consultation of this data or third-party sites accessible via links.

Intellectual property

All contents, logos and data on the site are protected by copyright. Any unauthorized reproduction is prohibited.

Data protection

Lanado respects the privacy of its users in accordance with the Belgian Data Protection Act. The personal information collected is used only to improve the site and inform customers.