Orders
Choose your product, select the size you want and add it to your basket. Then follow the payment and delivery steps: it is quick and secure. Any questions? We are here to help: hello@lanado.be.
Yes, if your order hasn't shipped yet. Contact us quickly at hello@lanado.be with your order number and we'll do our best.
As soon as your order ships, you will receive an email with a tracking number. You can follow your parcel in real time. If you have not received anything within 48 working hours, check your spam folder or contact us.
Delivery
In Belgium, allow 1 to 3 working days. For neighbouring countries (France, the Netherlands, Luxembourg, Germany), 3 to 5 days. For other European destinations, 5 to 8 days. All our items are in stock and shipped quickly.
Delivery is free in Belgium from 75 €. Below that, a delivery charge applies based on weight. For other countries, costs vary by destination and are calculated automatically at checkout.
We mainly work with bpost for Belgium, and with reliable European partners for international deliveries. Every shipment is tracked and insured.
Yes, absolutely. At checkout, you can enter a delivery address that differs from your billing address. Handy if you're sending a gift.
Returns and exchanges
Yes, you have 30 days to return an item if it is not right for you. It must be unused and in its original packaging. Personalised or damaged items cannot be returned.
Send us an email at info@lanado.be with your order number and the item(s) concerned. We will send you return instructions within 24 working hours.
Personalised items, or items used or damaged by the customer, cannot be returned. In the event of a manufacturing defect, we fully cover the return and replacement.
Our products
Our products are filled with 100 % Belgian sheep's wool. Wool naturally regulates temperature, absorbs moisture without feeling cold, repels dust mites and lasts far longer than synthetic alternatives. Natural comfort with an exceptional lifespan.
Yes. All our wool comes from Walloon farmers. We collect it ourselves at 6 drop-off points in Belgium, wash it in Verviers and process it in Belgian workshops. Short supply chain, full traceability.
Some of our duvets are certified machine washable (wool programme, 30 °C). This is stated on each product page. For non-washable models, regular airing is enough in the vast majority of cases.
250 g/m²: summer duvet, light and breathable. 350 g/m²: ideal for spring and autumn. 450 g/m²: cosy warmth for winter. Not sure? Our 4-season duvet combines two weights to suit every temperature.
It's a 100 % natural treatment based on plant-derived active ingredients (neem), applied to some of our products. It effectively protects against dust mites and bacteria without harsh chemicals. Certified and dermatologically tested.
Interview
Wool is antistatic and does not absorb dust or odours. Regular airing is usually enough. For washable models, use the wool cycle at 30 °C, a gentle spin and dry flat in the open air.
Air it regularly and separate the wool clusters by hand to maintain its loft. For stains, spot-clean with cold water. A full wash is possible at 30 °C on a delicate cycle; dry flat.
Air your mattress topper regularly by placing it in the open air (ideally outside, in the shade). If needed, machine wash at 30 °C on a wool programme. Dry flat, in the open air. Avoid the tumble dryer.
Payment
We accept bank cards (Visa, Mastercard), bank transfers and PayPal. With our partner Alma, you can also pay in 2 or 3 interest-free instalments. It's simple, secure and available directly at checkout.
Yes, all our payments are managed through secure platforms that comply with international standards.
Customer Support
Write to us at hello@lanado.be. We reply within 24 working hours. You can also call us or drop by: our details are on the Contact page.
Monday to Friday, 9 am to 5 pm. Outside these hours, you can always leave us a message: we will get back to you the next morning.